How this was checked

Anyone may complain to the market surveillance authority

Verified · last checked Settled, with the evidence a claim at this level needs.

Under the EU AI Act, any natural or legal person having grounds to consider that there has been an infringement of the regulation may submit complaints to the relevant market surveillance authority, without prejudice to other administrative or judicial remedies. Such complaints are to be taken into account for the purpose of conducting market surveillance activities and handled in line with the procedures the market surveillance authorities establish for them, in accordance with Regulation (EU) 2019/1020.

At a glance

The statement laid out, in its own words. The statement above and its sources are what count.

The right

  • Who may complain - any natural or legal person with grounds to consider the regulation has been infringed
  • To whom - the relevant market surveillance authority
  • Without prejudice to other administrative or judicial remedies

What happens to the complaint

  • Taken into account for market surveillance activities
  • Handled under the authority's own dedicated procedures, in accordance with Regulation (EU) 2019/1020

Where the book relies on it

Kind of evidence
documentarySettled by a first-hand source, quoted below with the day it was read.

The evidence

Without prejudice to other administrative or judicial remedies, any natural or legal person having grounds to consider that there has been an infringement of the provisions of this Regulation may submit complaints to the relevant market surveillance authority. In accordance with Regulation (EU) 2019/1020, such complaints shall be taken into account for the purpose of conducting market surveillance activities, and shall be handled in line with the dedicated procedures established therefor by the market surveillance authorities.

Regulation (EU) 2024/1689, Article 85, in the consolidated text CELEX 02024R1689 as consolidated on 27 July 2026 (English). Read from the file saved at sources/eu-ai-act/02024R1689-20260727-consolidated-EN.html, downloaded from EUR-Lex on 2026-10-08 and re-read on 2026-10-20. Article 85 carries the base marker in that text: Regulation (EU) 2026/1744 did not amend it., read

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